What do you see as the biggest potential benefit to be gained from the use of handheld scanners in retail stores? How can these devices and supporting programs best be used to provide an improved customer experience?
I shop at Ralph’s here in LA, using a loyalty card, and they are obviously keeping track of all purchases. I just got a bunch of coupons in the mail for a list of items I purchase regularly. Recently, to promote a particular (remodeled) store, they sent three or four coupons (with specific use dates) for $10 off on a minimum $25 spent shopping (in that store only). You can bet I am a loyal customer.
The idea of having a hand-held scanner and getting coupons right in the store as I am buying sounds even more appealing. And as a retail analyst and consultant, of course I approve of the customization aspect. If loyalty and repeat (and increased) business is the goal (and it should be), then this seems a promising path.
http://retailwire.com/Discussions/Sngl_Discussion.cfm/13729
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